ImageFIRST Values in Action: How One Associate Made a Remarkable Impact on a Patient

Posted by ImageFIRST on Dec 27, 2017 10:17:43 AM

On a regular basis, we learn about the remarkable ways in which our associates go above and beyond for customers and their patients. When ImageFIRST associates deliver products like bedsheets for healthcare facilities in Mesquite, TX, or anywhere else in our national service area, they keep our company Values of being remarkable, respectful, safe, and honest top of mind, and the results are often extraordinary.

Take this heartwarming story as an example of how one associate was more than willing to go above and beyond for a patient at one of our customer’s facilities.

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At a Cleburne, TX, surgery center, a four-year-old patient brought her favorite stuffed animal, a rainbow kitten, to remain by her side and comfort her during her procedure. During her discharge, she left the stuffed animal behind, and a staff member accidentally placed it in a soiled linen bag. The patient’s mother called the surgery center, explaining that her daughter was recuperating and sorely missed her favorite stuffed animal.

When Brock, our ImageFIRST Customer Advocate, came to service the healthcare center as he normally does, he learned of the missing stuffed kitten and how important it was to the little girl. He took it upon himself to go through every bag of soiled linen until he found it.

Not only did Brock return the toy to its rightful owner, but he also gave her a new stuffed animal, ImageFIRST’s very own Violet the Cow, to comfort her in the meantime while her mother washed the rainbow kitten.

The facility’s administrator expressed her gratitude by saying, “I just wanted to give a shout out to Brock for the personable service and professional presence he always brings when visiting our center, for the way he bonds with my staff, but most recently because we asked Brock for help in recovering a four-year-old’s treasured toy and he exceeded our expectations.”

She added, “I’m sure you receive compliments on his service all of the time, but this was very special to us!”

More than just providing garments and bed linen to healthcare facilities in Mesquite, TX, and other nearby areas, ImageFIRST upholds our company Purpose of building a great company by positively impacting the lives of our associates, communities, customers, and their patients.

That’s why our associates happily go out of their way, even on their own time, to create a remarkable experience for our customers and customers’ patients - no matter what it takes.