In case you missed it, ImageFIRST was recently featured in the DiJulius Group’s blog.
And in case you don’t know who the DiJulius Group is: They’re one of the world’s leaders in customer experience enhancement. We are so proud to be one of the DiJulus Group’s clients; seeing our name alongside organizations that carry outstanding customer service reputations like Chick-fil-A, Starbucks and the Ritz Carlton is truly humbling.
We are proud to have the role of our Customer Advocates recognized as “not just a delivery guy,” and to instead have them given their appropriate credence for the vital role they play in our organization. Our Customer Advocates may deliver products, but the relationships they cultivate with our customers are of the utmost importance to the experience of our patients, clients and us as a whole.
You might think “Well, that’s nice,” but the DiJulius Group blog illustrated the point with a story about how one our customers saved the life of one of our Customer Advocates. The story goes like this: One of our Customer Advocates was engaged in a bit of everyday chit-chat with a customer when the customer happened to notice something a bit off about him. The lucky Customer Advocate was, as it turns out, having a heart aneurysm. Without the rapport that had been established between the two of them, perhaps the customer would never have noticed or commented on the tell-tale signs of ill health. It is precisely that level of engagement and comfort between our Customer Advocates and customers on which we hang our hat here at ImageFIRST Dallas.
We are also pleased to have our 2015 Secret Service Summit featured on the DiJulius Group’s blog. Our 2015 summit took place in Cleveland, OH, this past September 29th and 30th. There, we hosted a record-breaking audience of 600 plus. People came from all over the United States, and some even traveled from places on the other side of the world like Qatar, Israel and Australia, to see our lineup of presenters speak.
Stay tuned for updates about ImageFIRST, our efforts to improve the customer experience, and our many charitable initiatives.